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HCLTech positioned as a Leader in Everest Group Capital Markets Operations Services PEAK Matrix® Assessment 2025
HCLTech achieved an industry-leading Customer Experience (CX) score of 95 for Future of Work Services, significantly surpassing the industry average of 75.3. This recognition is a testament to our unwavering commitment to excellence and customer satisfaction.
“HCLTech took over an aging end-user computing environment that suffered from low satisfaction and a reactive approach to support. By leveraging best practices from other accounts and implementing proactive tools, they were able to address user issues before they were even reported. This significantly improved employees’ perception of IT and overall user experience." - A C-level Executive, IT, Retail
"HCLTech, honored with the CX Star Performer Award for Future of Workplace, excels in IT transformation and employee experience. By proactively addressing challenges, it empowers enterprises with resilient, future-ready solutions. Their strength across all important partnership pillars underscores their reliability. As a standout in people and cultural fit, HCLTech drives transformation by aligning technology with workforce needs and ensuring long-term success," says Heiko Henkes, Managing Director, Provider Lens.
HCLTech achieved an industry-leading Customer Experience (CX) score of 95 for Future of Work Services, significantly surpassing the industry average of 75.3. This recognition is a testament to our unwavering commitment to excellence and customer satisfaction.
“HCLTech took over an aging end-user computing environment that suffered from low satisfaction and a reactive approach to support. By leveraging best practices from other accounts and implementing proactive tools, they were able to address user issues before they were even reported. This significantly improved employees’ perception of IT and overall user experience." - A C-level Executive, IT, Retail
"HCLTech, honored with the CX Star Performer Award for Future of Workplace, excels in IT transformation and employee experience. By proactively addressing challenges, it empowers enterprises with resilient, future-ready solutions. Their strength across all important partnership pillars underscores their reliability. As a standout in people and cultural fit, HCLTech drives transformation by aligning technology with workforce needs and ensuring long-term success," says Heiko Henkes, Managing Director, Provider Lens.